NEW PRODUCT FOR HEALTH INSURANCE COMPANIES IN GERMANY: PRIVATE - CLOUDBASED TELECOMMUNICATION SOLUTION FOR BITMARCK
SHOPPING AT BITMARCK
The days of ISDN and classic landline telephony are numbered. The conversion of business telephone and broadband connections to uniform All-IP technology is currently taking place throughout Europe. Companies in the healthcare sector are also affected.
Until recently, it was a question of ensuring the uniform availability of employees under a single number by means of appropriate telephone systems. Today, on the other hand, the focus is on integrating far more services and devices. Uniform IP technology makes it possible to provide all services such as telephony, fax, video, Internet and mobile telephony in a single network.
"The progress made by IP technology is enormous. Not only can it save considerable costs, it can also improve collaboration within a company and between its customers and policyholders. An important step towards the digitalisation of the company and the workplace of the future," explains Tino Dörstling, Head of Customer Service at BITMARCK Beratung GmbH.
With the ISDN out, many health insurance companies and companies in the SHI environment are now faced with the question of which telephone system is the right one for them. The requirements for the size and performance of the respective solutions are very different.
In order to make this procurement process easier for customers and to support them in converting to All-IP technology, BITMARCK Beratung GmbH conducted a Europe-wide tender in the field of IP telephony with video in the second half of 2018. The Aachen-based company netconnex GmbH emerged as a partner.
THE SOLUTION: ALL-IP TELEPHONY FROM BITMARCK
Together with its partner netconnex GmbH, BITMARCK Beratung GmbH offers a cloud based telecommunication solution based on the leading manufacturers Cisco and Caseris. The core of the solution consists of a standard telephony with additional CTI and ACD functionalities and a video conferencing system. In addition, it enables insured persons to be advised via video. The complete integration of the solution into the GKV industry software BITMARCK_21c|ng is particularly noteworthy. In addition, further customer-specific databases can be linked to this solution.
BITMARCK customers have several options for implementing the new telecommunications solution in their company. With its solution, BITMARCK offers a modular structure in standard telephony and optional extensions per workstation, as well as the precise mapping of ICT requirements. For example, it is possible to extend standard telephony with chat and video and even integrate mobile devices (iOS, Android) via an application.
In addition to the continuous further development of the solution at no additional cost, it offers a redundant structure of the systems and components.
The administration of WAN routes for data and telephony is done from a single source, the CTI connection in BITMARCK 21c|ng is included. Equally interesting are the fixed, calculable costs during the contract period including telephone charges, e.g. through a Germany-wide flat rate per connection. And the best: BITMARCK is available as a central contact partner for advice and operation on the individually correct solution for the customer.
SAFETY COMES FIRST
It should be noted that a company operating its own All-IP telephony solutions has an increased security burden. When operating in or via the BITMARCK data center, this task is not necessary due to the existing security technology and infrastructure as well as the protected lines to the customer. As a result, policyholder data is clearly separated and is not located on the same systems. But that's not all: BITMARCK also uses special end-to-end encryption for voice transmission. Even if you use free WLAN to make phone calls, your call content is protected at all times by the encryption technology.
The cloud-based telecommunications solution is therefore no less secure than ISDN. On the contrary: With the help of encryption techniques, you can increase the level of security significantly above that of ISDN.
With this tender, BITMARCK has created a unique opportunity for its customers to procure a modern multi-channel solution on a platform at optimal conditions and without having to issue their own tender.