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Contact center services

Contact center
für 21 c|ng

Making the existing
even better

Improve the existing even further - this is the development principle behind the CASERIS software house's CTI and ACD applets for integration in BITMARCK_21c|ng. Netconnex markets together with BITMARCK the All IP solution complete solution with 21c|ng integration for health insurance companies in Germany.

When an incoming call is received, the CAESAR phone for 21c|ng checks whether the number is already stored in 21c|ng. If this is the case, the system further checks whether there is an open case and, if so, connects directly to the last contact person.

if the number is not known, the caller is forwarded to the contact center group for new members. Here the next free member takes the call and can directly in 21c|ng create a new record for the new member and enter all the details of the membership application.

Highlights

Telephony functions directly from the 21c|ng interface
Connection of external data sources (CRM, ERP, company address directories, telephone book services) possible
Intelligent distribution of incoming calls
Statistics like call duration and presence times

Functions

Multichannel

Callcenter Dashboard and statistics

Livechat integration for web

Recording function

Inbound and outbound

Mobile integration

Many more

CRM integration

YOUR BENEFITS WHEN CHOOSING NETCONNEX

Access to the latest communication technology with maximum security

Attractive cost structure due to fixed prices per services and users

Highly available and geo-redundant netconnex server infrastructure

Hosted in Germany und DSGVO / SGB conform

Minimal effort for internal IT administration

YOUR BENEFITS WHEN CHOOSING NETCONNEX

Access to the latest communication technology with maximum security

Attractive cost structure due to fixed prices per services and users

Highly available and geo-redundant netconnex server infrastructure

Hosted in Germany und DSGVO / SGB conform

Minimal effort for internal IT administration

How could we support your business?

Would you like a free consultation?

Contact us