Improve the existing even further - this is the development principle behind the CASERIS software house's CTI and ACD applets for integration in BITMARCK_21c|ng. Netconnex markets together with BITMARCK the All IP solution complete solution with 21c|ng integration for health insurance companies in Germany.
When an incoming call is received, the CAESAR phone for 21c|ng checks whether the number is already stored in 21c|ng. If this is the case, the system further checks whether there is an open case and, if so, connects directly to the last contact person.
if the number is not known, the caller is forwarded to the contact center group for new members. Here the next free member takes the call and can directly in 21c|ng create a new record for the new member and enter all the details of the membership application.
Callcenter Dashboard and statistics
Livechat integration for web
Inbound and outbound
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