Find out what makes our solution stand out and how you can customize your contact center with the support of netconnex according to your needs. Optimize customer service, remain flexible and at the same time work economically every minute. The hosted contact center suite of netconnex is an integrated solution platform from the cloud for the complete operation of a modern contact center. It has a modular structure so that it can be individually adapted to your needs and expanded at any time with additional solution modules. From incoming contacts to processing and outgoing contacts - all customer contact management processes are fully integrated.
Intelligent multimedia routing - that is what the netconnex Cloud CAESAR Contact Center stands for. Your company can ensure that all incoming customer enquiries, whether they are calls, e-mails, faxes, SMS or instant messages, are recorded and quickly processed by a responsible employee.
Our inquiry management system timio enables companies to process incoming e-mail inquiries efficiently and promptly. Thanks to intelligent distribution and systematic processing, processing times can be shortened while at the same time increasing the quality of the response.
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