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pay as you use

contact center
services

Contact Center Services
aus der Cloud

Find out what makes our solution stand out and how you can customize your contact center with the support of netconnex according to your needs. Optimize customer service, remain flexible and at the same time work economically every minute. The hosted contact center suite of netconnex is an integrated solution platform from the cloud for the complete operation of a modern contact center. It has a modular structure so that it can be individually adapted to your needs and expanded at any time with additional solution modules. From incoming contacts to processing and outgoing contacts - all customer contact management processes are fully integrated.

Intelligent
Multimedia-Routing

Intelligent multimedia routing - that is what the netconnex Cloud CAESAR Contact Center stands for. Your company can ensure that all incoming customer enquiries, whether they are calls, e-mails, faxes, SMS or instant messages, are recorded and quickly processed by a responsible employee.

Multimedia inquiry management

Our inquiry management system timio enables companies to process incoming e-mail inquiries efficiently and promptly. Thanks to intelligent distribution and systematic processing, processing times can be shortened while at the same time increasing the quality of the response.

Contact Center
for 21cng

Additional features are now available for this used SHI standard: Directly from the user interface of the digital member file, employees can initiate a call to a customer with one click and control their activities as contact center agents.

Merkmale

multichannel

callcenter dashboard and statistics

live chat integration for web

recording function

inbound and outbound

mobile integration

modular and scalable on demand

CRM integration

process optimization

email distribution

YOUR BENEFITS WHEN CHOOSING NETCONNEX

Access to the latest communication technology with maximum security

Attractive cost structure due to fixed prices per services and users

Highly available and geo-redundant netconnex server infrastructure

Hosted in Germany und DSGVO / SGB conform

Minimal effort for internal IT administration

How could we support your business?

Would you like a free consultation?

Contact us