Personal contact persons

Consulting and Managed Service

Consulting and Managed Service

We support our customers quickly and efficiently in creating value through our services. From consulting before and during the implementation phase to go-live and during further operation - our consulting organization has the success of our customers as its primary goal.

Our Full Managed Services round off all booked netconnex services. Everything is already included in the price. If you still want to do things yourself, our Split Support is the right choice. Here, your IT admins can perform all the activities required for smooth operation via a single web portal.

Our services at a glance:

Consulting - Project planning and execution
Concept development, time planning, rollout planning and support, documentation, workshop (planning & implementation)

Workshop and training
User trainings, admin trainings, best practice trainings, workshop preparation and follow-up

Service Delivery Management
SLA (Service Level Agreement) creation, monitoring SLA compliance, communication management
Tech Support

UC Helpdesk, Ticketsystem, 1st Level Support, 2nd Level Support, Fernwartung, Telefonbereitschaft

Procurement and tender consulting
Support in tendering procedures, public tendering, consulting in award procedures

Managed Services – your advantages

Individually tailored services

Scalable in the short term and in small steps

Transparent costs

Relieve and save IT personnel and resources

Operation, maintenance and support of the required infrastructure by netconnex

Conservation of the CAPEX budget

Highest availability with maximum quality and safety

Flexible contract terms

High-performance data centers from Germany

The netconnex solution is operated in German, geo-redundant data centers. 99.999% availability, 24x7 operation and monitoring and high-density configurations ensure maximum security and control.

Flexible and scalable

We offer all of our services at fixed prices based on the features or services booked per user.

Strong Partners

Strong partners - Netconnex works closely with the world's most important technology providers internationally and ideally brings together their added values on the netconnex All IP Cloud platform.