Omnichannel Contact Center

Contact Center Services

Additional option bookable per user or agent

Services from the Cloud

Find out what distinguishes our solution and how you can individually implement your contact center according to your wishes with the support of netconnex. Optimize customer service, stay flexible and at the same time work economically every minute. The netconnex hosted contact center suite is an integrated solution platform from the cloud for the complete operation of a modern contact center. It has a modular structure so that it can be individually adapted to your needs and expanded at any time with additional solution modules. Ideal for acting and reacting flexibly. From contact inbound to contact processing to contact outbound - all customer contact management processes are fully integrated.

Contact Center Services with netconnex

Callcenter dashboard and statistics

Livechat integration for web


Recording functions

Mobile integration

Inbound and outbound

CRM integration

Modular and scalable on demand

E-mail distribution

Process optimization

Intelligent multimedia routing

Intelligent multimedia routing - that's what the netconnex Cloud CAESAR Contact Center stands for. This enables your company to ensure that all incoming customer inquiries, whether call, e-mail, fax, SMS or instant message, are recorded and quickly processed by a responsible employee.

Timio Multimedia Inquiry Management

Timio is our new, web-based omnichannel client for your customer communication. Whether call, email, webchat, or WhatsApp, it enables the efficient and timely processing of incoming requests. Thanks to intelligent distribution and systematic processing, processing times can be shortened while at the same time increasing response quality.
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WhatsApp integration

Our contact center services have a variety of input channels. For example, you can also receive inquiries from your customers via WhatsApp. Seamlessly integrated and intuitive for your agents, you increase your accessibility for your target groups.
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Contact Center for 21c|ng

Additional features are now available for this deployed GKV standard: Directly from the user interface of the digital member file, employees can initiate a call to the customer with one click and control their activities as a contact center agent.
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